Q - How much does Purchs' DaaS cost?
A - Our rates start at $6 to $8 per case depending on what services you require.

Q - How does billing work?
A- Purchs collects payment on a weekly basis using a credit card on file. You receive a detailed report that details all services rendered and fees applied.

Q - Is there a minimum order I must meet?
A - Yes. Within the published locations, there is a minimum delivery fee of $30/stop (equal to 6 cases at $5/case). Additionally, we make available a list of prescheduled delivery locations for the upcoming week. There is no minimum requirement for orders placed within the on-demand areas.

Q - How much inventory can I store at the warehouse?
A - Each sku is allotted one slot in the warehouse which is equal to 4ft x 4ft x 4ft. We expect a sell through rate of 40 cases per month per sku so a minimum charge of $120 is applied to cover the cost of warehousing and handling your 1st 40 cases per month.
If you require additional storage, contact us.

Q - Can I view my inventory levels and expiry dates?
A - Yes, you can view your inventory levels in real time on your Purchs dashboard. Batch and expiry information is stored in the system so you can monitor the shelf life of your products. Purchs also includes a recall system.

Q - Where do you deliver?
A - Purchs delivers for DaaS suppliers to designated areas across Ontario and to the greater Montreal area.
See our service map for details and contact us for the most recent updates.

Q - How often are deliveries made?
A - DaaS deliveries are made weekly to all service areas.

Q - How do I know when my orders are delivered?
A - A proof of delivery (POD) is collected for all orders. The POD is uploaded to each order and available for download from your dashboard.

Q - What is the temperature of the warehouse and trucks?
A - Products are stored according to their temperature requirements. The warehouse and trucks are equipped to handle frozen, cold and ambient food products.

Q - Where is the warehouse and how do my products get there?
A - Purchs’ warehouse partner is Erb Transport, a CFIA certified facility in Kitchener, Ontario. Inbound  shipping can be arranged by Purchs on your behalf and cost. When using a third party carrier or yourself, a receiving appointment is required and  must be booked 2 days in advance. A receiving fee is applied to non-Erb shipments.
All Inventory is inspected at the dock for quality control.

Q - Who handles customer disputes and credits?
A - Customer disputes and credits are handled between you and your customer. If an error has been made in warehousing and/or delivery, promptly contact us and we will help to resolve the matter for all parties involved.

Q - Who invoices the customer and collects payment?
A - When you input orders on Purchs, an invoice and bill of lading (BOL) for that order is autogenerated. The invoice includes your logo and contact information as the vendor. You can also include vendor ID or PO numbers on your invoices. Your customers pay you directly.

Q - What if I want to cancel DaaS services?
A - DaaS is a month to month service. You can cancel anytime. Your initial deposit is applied to your final bill. If you cancel mid month, your minimum monthly fee still applies.

Q - What if I still have questions?
A - You can reach us by email at suppliers@purchs.ca or call 647.556.0035. You can also chat with us online at purchs.ca.

Q - How Do I sign up?
A - To sign up for DaaS, go to purchs.ca/seller. Once you are signed up and verified your email address,a member of our team will reach out to assist with next steps.