Instead of adding more trucks and warehouses to get the job done, FreshSpoke taps into existing logistics assets, saving cost and carbon.
Big or small, retailer or emerging brand - FreshSpoke provides you with a set of powerful tools to grow & prosper together.
FAQ's
How do I place my order?
When it comes to order placement, you have options! Once your account is routed, you can order directly on freshspoke.com or our mobile app. If you prefer, you may choose to call or email your account rep.
How do I know if FreshSpoke services my location?
FreshSpoke services more locations in Ontario than any other distributor. We offer weekly delivery to customers in southwestern, eastern, and central Ontario regions. We do service some communities in Northern Ontario so contact us if you are in this area so we can confirm if we can service your store.
What is your minimum order requirement?
FreshSpoke’s minimum order requirement is $600 (before applicable taxes).
Who delivers my order?
FreshSpoke works with experienced commercial partners to handle all temperature controlled, inspected, and certified warehousing and delivery equipment.
What days of the week can I get delivery?
FreshSpoke delivers weekly across Ontario. Our routes are optimized by our software considers your receiving hours into consideration when setting your delivery date.
What is my order cut-off?
You may place an order up to 10am, one business day ahead of your scheduled delivery date. So, if you’re scheduled delivery date is Wednesday, you can place an order up to 10am on the prior Tuesday. if you’re scheduled delivery date is Monday, you can place an order up to 10am on the prior Friday.
Can other people in my company place orders on FreshSpoke?
Yes! Log in to your FreshSpoke account, click your name in the upper right corner, select ‘Edit Profile’. You can add team members under the ‘Company Information’ tab. Note: The new team member will only be added after they respond to the confirmation email, we send to invoices to the account provided.
Where do I find my invoices?
Invoices are emailed to the account holder’s email address at order cut-off and stored on the ‘Orders & Invoices’ tab on your customer dashboard.
Accounting and Receiving contacts will also receive copies of invoices on the day of delivery if you enter them as team members in your customer profile. Simply log in, click your name in the upper right corner, select ‘Edit Profile’. You can add team members under the ‘Company Information’ tab. The new team member will be added after they respond to the email, we send to them at the account provided.
