Order as much or as little as you like! There's no minimum order size for home or business regardless of whether your order is delivered to the door or picked up at the curb.
Does FreshSpoke charge for delivery?
Delivery is always free for residential orders over $200 and wholesale orders over $400. Delivery fees for residential orders under $200 will be scaled from $1 to $15 based on the order total.
When and where does FreshSpoke deliver?
FreshSpoke delivers to wholesale customers regularly across Ontario. Our home delivery service is currently delivering weekly to residences in Muskoka District, Simcoe County (including the Town of Blue Mountains), York Region and soon, Toronto. Enter your delivery postal code to confirm what fulfillment options are available to you.
Do I need to be present to receive my delivery?
For business deliveries, we do require a receiver to be present. Residential deliveries are left at the door, according to your instructions on your delivery day. You will receive a text notification when your order has arrived. For your safety and ours, all drivers and associates are masked and adhere to a strict no-contact safety protocol so they will not enter your home.
What is the deposit and return process for totes?
FreshSpoke uses numbered, returnable totes for residential delivery. It's our way of maintaining food quality and safety while reducing landfill waste. The totes should be considered the property of FreshSpoke and we really want them back, so a $10.00 deposit is charged on each tote at the time of purchase. Empty totes should be returned to FreshSpoke during regular hours, or left in the case of delivery, in a visible place on delivery days. Our driver or associate will collect and record the return which will show as a credit on your account. Totes are thoroughly washed and sterilized between each use.
Can I shop in person or over the phone?
Ordering online is definitely the most convenient way to order on FreshSpoke. However, if you need the assistance of one of our associates, feel free contact us or drop in anytime during regular business hours.